Privacy Policy

Silver Travel ("we", "us", or "our") is committed to protecting the privacy of our current and potential customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Indonesian regulations and global best practices.

1. Information We Collect

We may collect the following personal information from you:

• Full name

• Phone number

• Email address

• Pickup and drop-off location

• Travel preferences

• Payment information (if applicable)
  

We collect this data when you:

• Book our services via WhatsApp, website, or third-party platforms

• Contact us for inquiries or customer support

• Leave reviews or fill in forms
  

2. How We Use Your Information

Your data is used to:

• Process your booking and coordinate transportation

• Provide customer support

• Send service updates and promotions (with your consent)

• Improve our services
  

3. Data Protection and Security

We use secure systems and communication channels (e.g., end-to-end encrypted chats, password-protected spreadsheets or booking systems) to protect your personal information. Access to your data is limited to authorized team members only.

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your data with:

• Drivers or operational staff for service coordination

• Government authorities only if legally required
  

5. Your Rights

You have the right to:

• Request access to your personal data

• Correct or update your information

• Request deletion of your data (where applicable)
  

You can contact us via WhatsApp or email for any requests.

6. Changes to This Policy

This policy may be updated from time to time. We may notify you of any significant changes via our website or direct communication.

7. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
📞 WhatsApp: +62 859-4600-0600
📧 Email: care@silvertravel.co.id